FAQS

How can I return my order?

If for any reason you are not satisfied with your purchase, you may return it in its original condition for a full refund or an exchange within 30 days.

Returns do not apply to the following items:

 - Item(s) shipped over 30 days ago

- Custom made (individual) item(s)

- Items with signs of wear or damaged

 

When returning items, please, make sure that item is in its original packaging. The purchaser will be responsible for all return shipping and insurance fees.

Address return to:

Nason Limited, Office Room 801, 8/F, Supreme House, 2A Hart Avenue, TST, Kowloon, Hong Kong, Telephone: (852) 3575 3880 

What's the difference between cultured pearls and natural pearls?

Natural pearls are formed when a foreign object (grain of sand, parasite or piece of shell) accidentally lodges itself in an oyster's soft inner body. Today, natural pearls are in estate jewelry collections only. Since 1952, the catch of natural pearls is forbidden worldwide. Cultured pearls are formed with human assistance, all environmental conditions are fulfilled.

Do all orders come with appraisals?

We give the pearl appraisal with every purchase of pearl jewelry.

Can you make re-stringing for pearls and custom-made jewelry?

We restring the necklaces and bracelets from nasonpearl Free once a year. You may customize your own pearl jewelry. Atelier NP is glad to create pearl necklace or pearl bracelet of your dream. You can choose any color, size, length, clasp and accessories